Support

Tailor — Shopify configurator app

Need help with Tailor? Have a question, bug report, feature request, or feedback? We're here to help.

Average response time: within 48 hours on business days

What to include in your message

To help us help you faster, please include:

Your Shopify store domain (e.g. your-store.myshopify.com)
Your plan (Basic / Pro / Ultra) and whether you're in trial
A clear description of the issue or question
If applicable: screenshots, browser console errors, or the specific product/option group affected
Steps to reproduce the issue (if a bug)

Setup help: questions about creating option groups, assigning products, configuring price lists
Storefront issues: theme integration, block configuration, custom CSS
Pricing: how the multi-tier price lists, volume discounts, or per-listino overrides work
Billing: plan changes, trial questions, invoices (note: billing is handled by Shopify)
Bug reports: anything that doesn't work as expected
Feature requests: tell us what would make Tailor better for your store

Before reaching out, you can also check:

The Settings page in your Tailor admin: it has a manual cleanup button for phantom variants and shows the App backend URL to paste in your theme editor
The Theme app extension block settings in Online Store → Themes → Customize: 12+ visual customization options
Our Privacy Policy for questions about data handling
Our Terms of Service for billing and refund questions

Tailor is operated by:

Stefano Giordano
Italy
Email: app.configurator.mvp@gmail.com